Company Policy

Guinea turaco (Tauraco persa), also know

Company Policy

COMPANY POLICY

Last updated June 05, 2022

1. OUR CONTRACT WITH YOU

The Company Policy (“policy”, “terms”, “conditions”, “indemnities”) constitute a legally binding contract made between you, whether personally or on behalf of an entity (“you”, “your”, "person(s)", “passenger(s)”) and Turaco Tours & Transfers trading as Turaco Airport Express Tours & Transfers (Pty) Ltd (“company”, “we”, “us”, or “our”), concerning your use of the company’s website https://www.goturaco.com (“website” or “Site”), the purchase and use of the company’s Airport Transfer service and/or Day Tour service (collectively, the “services”). YOU EXPLICITLY AGREE THAT BY ACCESSING THE COMPANY’S WEBSITE, AS WELL AS PURCHASING AND USING THE COMPANY’S SERVICES, YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THE COMPANY'S TERMS & CONDITIONS AS WELL AS THE COMPANY’S TERMS OF USE, DISCLAIMER AND PRIVACY POLICY.

For more details on our TERMS OF USE, click HERE

For more details on our DISCLAIMER, click HERE

For more details on our PRIVACY POLICY, click HERE

2. USER REPRESENTATIONS

By using the company website and services, you represent and warrant that:

(1) you have the legal capacity, and you agree to comply with these Terms and Conditions; and

(2) you are not a minor in the jurisdiction in which you reside.

If you proved any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or cancel our services to you and refuse any and all current or future use of the company website and services (or any portion thereof).

3. EXCLUSION OF LIABILITY

All persons entering our vehicles including use of our website and services do so entirely AT THEIR OWN RISK. The Company, its proprietor, directors, drivers, employees, agents and associates are not liable for any loss or damages (including consequential or special damages or loss of profits), loss of life, bodily injury or damage to or loss of property of whatsoever nature howsoever caused, and whether or not caused by the company , its directors, its agents, employees, associates or any other person acting on behalf of or under the control of Turaco Tours & Transfers, arising out of or connected in any way with the transportation or non-transportation by the Company of any passenger or persons and/or their property.

4. CONDITIONS OF CARRIAGE

You agree to the following conditions of carriage while seated in our vehicles:

NO SMOKING is allowed in the vehicle at all times. That includes, but is not limited to cigarettes, herbal cigarettes, e-cigarettes, cigars, pipes, beedis, hookahs etc.

SEATBELTS must be worn at all times while seated in the vehicle. This is for your safety and a requirement by law that you remain securely fastened while seated in the vehicle at all times.

COVID-19 PROTOCOLS: FACE MASKS must be worn at all times while seated in the vehicle. This is a national regulation by the department of health and a protocol of the department of transportation. You are responsible for providing and wearing your own mask. The mask must cover your mouth and nose and should offer suitable protection to the other occupants in the vehicle. Should you be showing signs of illness, we reserve the right to scan your temperature using a temperature reading device prior to embarkation. If the reading displays your body temperature above 37.8°C, we regrettably cannot transport you for the sake and safety of the other occupants in the vehicle. (See Refund Policy in point 8).

FOOD & BEVERAGES may not be consumed in the vehicle at any time, with the exception of bottled still- or sparkling-water.

CHILDREN under the age of 18, or otherwise considered a minor in the jurisdiction they reside, must travel accompanied with their legal guardian. The Company cannot transport any unaccompanied minors without the written consent of their legal guardians as well as a signed indemnity exonerating the Company of any liability to the minor being transported. Please contact us for more information.

ANIMALS - Small dogs and cats may be transported in a suitable pet carrier/cage in the luggage compartment by special request only and will only be permitted if there is sufficient space in the vehicle (that is, depending on the number of passengers and luggage being transported). The maximum allowable dimensions for pet carrier/cage are 57cm x 37cm x 35cm. One pet carrier/cage per transfer. Regrettably, no pets are allowed on Day Tours. Please contact us directly for more information.

LARGE SPORTING EQUIPMENT regrettably cannot be transported. This includes, but is not limited to, surfboards, bicycles, canoes, rafts, inflatable dinghy’s, scuba diving gear and tanks, as well as any other large containers or objects that will exceed the 580-litre capacity of the luggage compartment, which may also be already holding luggage. One golf bag may be carried per transfer by special request only and will only be permitted if there is sufficient space in the vehicle (that is, depending on the number of passengers and luggage being transported). Please contact us directly for more information.

DANGEROUS & ILLEGAL ARTICLES are not permitted in the vehicle and luggage compartment at any time. This includes, but is not limited to, firearms, weapons, narcotics, corrosives, oxidizing materials, flammable liquids, infectious substances, animal parts, human remains, radioactive material, flammable solids, and poisons.

BAGGAGE ALLOWANCE – one piece of “checked-in” luggage per person with total maximum dimensions (L+B+H) of 150cm and not exceeding 40kg, plus one piece of “cabin” baggage with total maximum dimensions (L+B+H) of 100cm and not exceeding 15kg. Should you be the only passenger booked in transit, we will be able to accommodate two extra “checked” bags and two additional “cabin” bags in the luggage compartment. Please contact us directly for more information.

UNRULY BEHAVIOR. The company reserves the right to decline transportation to anyone who appears to be intoxicated, inebriated or who exhibits aggressive behavior towards the driver or other occupants of the vehicle. No one may interfere with the driver or the operation of the vehicle at any time.

The company reserves all rights to refuse you transportation if the above-mentioned conditions of carriage are not complied with.

5. LUGGAGE & PERSONAL EFFECTS LIABILITY

You are always responsible for your own luggage (including, but not limited to, the loading and off-loading of luggage), and all luggage is loaded and transported at your sole risk. The Company shall subsequently not be liable for any loss or damage to your luggage and its contents.

Every passenger is primarily using the services of Turaco Tours & Transfers to be transported in person and remains responsible for his/her/their property and subsequently indemnifies the Company against any claim/s for loss or damage to luggage and personal effects of whatever circumstances.

The Company does not provide any insurance cover for your luggage and possessions. You are solely responsible to ensure you have adequate insurance to cover any loss or damage to your luggage and personal effects.

You are responsible to ensure that you have all your personal belongings when disembarking our vehicles. The Company will not accept any liability for your personal effects left behind in our vehicles that may get lost or damaged. Any lost and found property that you request to be returned to you, will be sent by post or courier to you at your own cost. You exonerate us from any liability of loss or damage of those items being returned to you.

It is recommended not to include the following items in your luggage which could be damaged or lost in transit: contact or corneal lenses, sunglasses, prescription glasses or spectacles, medication, share certificates, bonds, business documents or samples, passports, other identification documents, cameras and other photographic equipment, telescopes, binoculars, audio/video equipment (including radios, cassette/compact disc players, iPods, mp3 and mp4 players, camcorders, CD, DVD, video, televisions, and other similar audio or video equipment), mobile phones, satellite navigation equipment, computers and computer equipment (including PDAs, personal organisers, laptops, notebooks, iPads, netbooks and the like), computer games equipment (including consoles, games and peripherals), wallets, purses, money, jewellery, watches, precious and semi-precious stones and articles made of or containing gold, silver or other precious metals, furs or other clothing deemed to be of special value. You understand that these guidelines refer to your transportation with our Company and not necessarily those of airlines or other transportation means.

6. BOOKING TERMS & CONDITIONS

All Airport Transfer and Day Tour bookings require a minimum 24 hours’ notice. Bookings should be made in advance to avoid disappointment. Pre-payment is required to secure your Airport Transfer and/or Day Tour bookings.

All bookings are prioritized on a first paid first served basis, therefore we reserve the right to offer the appointment to any customer who is ready to pay for our services upfront. We unfortunately cannot offer any of our services on credit and the Company reserves the right to revoke or cancel any tentative bookings. All transfer and tour bookings are confirmed and guaranteed to you on receipt of payment only.

7. PAYMENT

All transactions will be processed in South African Rands (ZAR). We accept Master Card and Visa credit card payments via the website and on request will supply our banking details should you wish to make a payment via EFT or Direct Deposit.

For EFT or Direct Deposit payments, please email your proof of payment to stephancapetown@yahoo.com. Once proof of payment has been received from you, we will go ahead and confirm your booking.

YOCO is the e-commerce merchant that processes all credit card transactions on behalf of Turaco Tours and Transfers. YOCO is committed to providing secure online services and all encryption complies with international standards. Encryption is used to protect the transmission of personal information when completing online transactions. YOCO does not have access to credit details and the merchant continually reviews and enhances its security in line with technological changes. See also our PRIVACY POLICY and DISCLAIMER.

8. REFUND POLICY

All cancellations and booking changes requested by you must be made in WRITING, either by E-mail, WhatsApp, SMS text or on our website contact form. No booking cancellations or booking changes will be accepted by voicemail message or telephone call.

All bookings for AIRPORT TRANSFERS are refundable if cancellations are made more than 24 hours prior to the pick-up time of appointment.

All bookings for DAY TOURS are refundable if cancellations are made more than 72 hours prior to the pick-up time of appointment. This does not include any tentative bookings made on your behalf to Third Parties for entrance fees and activities.

Changes to the booking pick-up date and time are permitted at no cost provided the time and date requested is available, the routing is the same (e.g., same airport and pick-up/drop-off address) and the changes are requested more than 24 hours prior to the original pick-up time of appointment.

No-show passengers, who fail to appear at the place, time and date of pick-up appointment, and who have not given us any prior notification WILL NOT BE REFUNDED.

The time to process your refund depends on when you provide us the instruction to do so. The Company processes the refund through the e-commerce merchant YOCO which may take up to 7 business days to be paid into your bank debit/credit card account.

THIRD PARTY RESERVATIONS: All tentative bookings made on your behalf for entrance fees and/or activities are subject to the Third Party's cancellation terms and may not be refundable if cancelled at short notice by you. As there are numerous Third Party's that are involved on a tour, cancellation policies may vary and differ from ours. Please check with us prior to booking the activity/entrance fees. Should the Company make the tentative booking on your behalf, we reserve the right to deduct this amount from any other refunds owed to you. We cannot guarantee any refund from Third Party's involved

Should you need to cancel less than 24 hours due to MEDICAL reasons, the Company will reimburse your full fare on receipt of a doctors certificate.

9. CANCELLATION, INTERRUPTION OR CHANGE OF SERVICE BY THE COMPANY

In extremely rare circumstances, the company may have to cancel, interrupt, or change your booking as required due to certain factors that prevent us from performing the requested services, such as but not limited to travel curfews, vehicle availability, technical issues, or driver incapacity, that is out of our control. The company endeavours to advise you of any such circumstances, when possible, with advance notice to you. At your request, we will try and accommodate you at a different time or date. Alternatively, you have the option to have the full fare refunded to your credit card used for the purchase.

If you request the company to reimburse your fare, you will hold no obligation to the company to arrange or pay for alternative transportation with another company or entity to your destination.

10. AIRPORT TRANSFERS

All airport transfers are point-to-point between your selected airport and pick-up/drop off address provided by you on your booking request. No additional en-route stops, passenger pick-ups or deviations will be permitted.

No changes to your pick-up/drop off address will be permitted less than 24 hours prior to the pick-up time of appointment.

You are responsible to provide us with the correct address of your pick-up/drop off location. The company will be exempt from any liability of losses or otherwise caused by delays due to any inaccurate, unclear, not current, or incomplete information provided by you.

You are responsible to provide us with the correct flight arrival or departure details. This includes the name of the airline, flight number, city origin and destination, and estimated time of arrival (ETA) or departure. The Company does not follow up on airline flight schedule changes or minimum check-in time allowances. It remains your responsibility to inform us in advance of any changes to your travel plans. The company will be exempt from any liability of losses or otherwise caused by delays due any inaccurate, unclear, not current, or incomplete information provided by you.

While the company strives to get you to your destination on time, we cannot guarantee the precise transfer time to your destination. You understand that the transfer time displayed on our website is an estimate and may be subject to delays out of our control. The company will not accept any liability caused by delays due to, but not limited to, roadblocks, route deviations or force majeure. It is therefore recommended that you allow enough time to get to the airport to check-in for your flight. Under no obligation is the driver expected to exceed the speed limit in order to make up for any lost time or delays.

11. VEHICLES

The type of vehicle used for the airport transfers and day tours may vary depending on the Company's roster and requirements. Some vehicles are leased from third parties and are subject to availability. The company reserves all rights to change the models as required for its operation without prior notification.

12. TRANSFER FARE ZONES

The districts indicated in the Zones are those classified by the Company and not necessarily that of actual municipal boundaries. The zoning classification is subject to the Company’s operational requirements and the Company reserves the right to change or omit these districts we serve from the classified Zones without prior notification.

SEDGEFIELD

Zone includes:

Cola Beach, Goukamma, Groenvallei, Groenvlei, Karatara, Myoli Beach, Pine Lake, Ruigtevlei, Sedgehill,

Sedgefield Central, Smutsville, The Island

KNYSNA

Zone includes:

Belvidere Estates. Brenton-on-Lake, Brenton-on-Sea, Buffalo Bay, Costa Sarda, Eastford Estate, Fernwood , state, Fisher Haven, Heuwelkruin, Hunters Home, Kanonkop, Knysna Central, Knysna Heights, Leisure Island, Lelieskloof, Old Place, Paradise, Pezula Golf Estate, Phantom Forest, Rexford, Rheenendal, Simola Golf Estate, The Heads, Thesen Island

PLETTENBERG BAY

Zone includes:

Beacon Island, Brackenridge Estates, Emily Moon, Formosa, Goose Valley Estates, Harkerville, Keurbooms , iver, Keurbooms Strand, Kurland, Nature’s Valley, Plettenberg Bay Central, Robberg Ridge, The Crags, Turtle Creek, Whale Rock Heights, Wittedrift

13. WEBSITE

Please refer to our TERMS OF USE regarding our website.

14. DAY TOURS

Please refer to our DISCLAIMER regarding our website.

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Company Policy